Return Policy
Eligibility for Returns

Return Window: Items must be returned within [30 days] of the delivery date for a full refund or exchange.
Condition of Items: Returned items must be in new, unused condition, with all original packaging, tags, and accessories. Items that are damaged, worn, or missing parts are not eligible for a refund.
Proof of Purchase A receipt or proof of purchase is required to process a return.

Non-Returnable Items

The following items are not eligible for return:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items

Return Process

Start a Return: Contact our customer support at [Your Contact Email] or through your Oalmart account to initiate a return. Please provide your order number, item details, and reason for return.
Return Authorization: Once your return is approved, we’ll provide instructions on how to send the item back. Do not send items back without prior authorization, as they may not be eligible for a refund.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds
Processing Refunds: Once we receive and inspect your returned item, we will notify you of the refund approval or rejection. If approved, the refund will be processed to your original payment method within [5-7 business days].
Partial Refunds: In certain situations, partial refunds may be granted, such as for items returned more than [30 days] after delivery or items not in their original condition.
Original Shipping Charges: Original shipping charges are non-refundable, except in cases where we sent an incorrect or defective item.

Exchanges

Eligible Items: If you need to exchange an item for a different size, color, or style, please contact us to confirm availability.
Exchange Process: Once the return of the original item is processed, we will send out the replacement. If you need the replacement urgently, we recommend placing a new order and requesting a refund for the original item instead.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within [7 days] of receiving the item. Provide photos and a description of the damage or defect, and we will arrange for a replacement or full refund, including shipping costs.

Return Policy for Sale and Clearance Items

Final Sale Items: Items marked “Final Sale” are not eligible for return, exchange, or refund.
Discounted Items: Sale items that are eligible for return will be refunded at the purchase price.

Contact Us

If you have questions or need assistance with your return, please reach out to our customer support team:

Phone: 01750878777